IMPROVEMENT ACTIONS

• » Strategic Implementation of Improvement Plans
• » Control and Improvement of Care Complaints and    Claims
• » Customer Loyalty Campaigns
• » Improvement of Technical Services, Presales and    After Sales
• » Implementation of Systems of Control and    Supervision of the Customer
• » Motivation of Teams for the Approach to    Customer Service
• » Innovation Workshop for Customer Service    Improvement

Innovation Workshop for Customer Service Improvement

Flint has a permanent innovation workshop that allows you to find new ways to help your business continue to improve the care and customer service. This workshop is designed to work in practice, the development of innovation within companies and organizations.

By applying a simple methodology Permanent Innovation Management (IPM), your company will get to:

• . Learn how your company can innovate customer care
• . Know what possibilities offer new channels of communication and customer service
• . Detect latent needs of their customers or undiscovered
• . Create new ways to serve customers and provide services that allow us to be first and the    greatest competitive advantage
• . Review, through incremental innovation, care procedures and customer service available,    while increasing customer satisfaction and our margin due to cost reduction
• . Monitor the implementation of innovations in a systematic way
• . Create and consolidate a culture of innovation in the enterprise

The innovative workshop you will:

• . Generate creative ideas and solutions
• . Monitor the implementation of new ideas and results
• . Link innovation in care and customer services strategy of the company

The motivation of teams will impact the recognition of the work of each of the individuals in your company and its commitment to care and customer service.