IMPROVEMENT ACTIONS

• » Strategic Implementation of Improvement Plans
• » Control and Improvement of Care Complaints and    Claims
• » Customer Loyalty Campaigns
• » Improvement of Technical Services, Presales and    After Sales
• » Implementation of Systems of Control and    Supervision of the Customer
• » Motivation of Teams for the Approach to    Customer Service
• » Innovation Workshop for Customer Service    Improvement

Motivation of Teams for the Approach to Customer Service

When it comes to customer satisfaction, the whole enterprise should be a team willing to offer the best care and service in the case of a complaint, a request for information or any other matter. In this sense, working ability and attitude of everyone in the organization to ensure that morale and readiness are optimal becomes a priority for the care and customer service to be excellent.

• Flint helps you:
• . Establish policies to measure motivation, based on analyzing the factors of motivation of    the different members of your team
• . Detect non-economic reasons for each worker
• . Improving working conditions, not necessarily through wage increases
• . Encourage communication between the team to identify points of improvement and    implement actions through workshops of motivation, communication, etc
• . Generate dynamic that will improve the working environment
• . To train leaders capable of managing the shift towards the orientation of the customer

The motivation of teams will impact the recognition of the work of each of the individuals in your company and its commitment to care and customer service.