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Improvement of Technical Services, Presales and After Sales
In most industrial and technological companies the service becomes a key element of customer service.
- Flint will advise and help:
- . Design and implement services and after sales technical type calls and on-line services
- . Establish routine for services targeted to internal customers
- . Review the attention and response procedures to make them more agile and effective
- . Define the most common queries and anticipate them through rapid and optimal responses
- . Educate and train technical profiles to respond optimally to phone calls and/or written messages
- . Identify the most appropriate support channels to your product/service and customer type
A good technician, pre-sales or post-sales service is an added value to a product that will allow you to:
- . Become a competitive edge over the competition
- . Loyalty of existing customers and convince new
- . Reduce rate of complaints and claims
- . Improve customer satisfaction and relationship with other company departments: sales, shipments, and so on.
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