TRAINING

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Flint, in collaboration with the training consultancy Iniciativas Empresariales provides specific training in all aspects of Care and Customer Service.

The courses are entirely practical and are made to measure for your company: adapt content to objectives, adjust the schedule to their availability and trainers move where you need it.

Some of the most popular courses are :

• . The telephone as a value added service to the client
• . The telephone as a transmitter of the company´s image
• . The care and management of claims
• . Selling, prospecting and arrange visits by phone
• . Management techniques and claims of unpaid bills
• . keys to the current call center management
• . The management of human resources in the call center
• . Advanced management of clients in the call center