|
|
Implementation of Systems of Control and Supervision of the Customer
It is proven that over 20% of people who stop buying a product or service, do so because they are unhappy with the information or treatment in any of the departments involved in the process of care and customers service, administrative, commercial shipments...
Given this reality is necessary to establish an information system that allows real way to know what the perception of the customer is; not only the product or service itself, but also the quality of human capital and technical establishing relationship.
- Flint will advise and help:
- . Establish information systems that allow you to control and monitor the internal processes of care and customer service offered
- . Diversify forms of contact with the client which can channel improvement suggestions, complaints and claims
- . Validate that the attention and service offered actually serve customer needs
- . Create and monitor indicators to ensure compliance with the quality scores in customer service
- . Educate and train continuously to all staff involved in customer proc
- . Establish policies for motivation and rewards to encourage the improvement of care and customer service
The control and supervision of the whole process of care and customer service will bring:
- . Major market information and capacity to respond to their needs
- . Information on areas for improvement in products and/or services
- . A diagnosis of competencies and skills of professionals involved in the process of care and customer service
- . The possibility of maintaining the level of quality for the client and even exceeding their expectations
|
