WHO WE ARE

• » Independence and Flexibility
• » Proximity
• » A multidisciplinary team with   specific experience in this   field

Flint, specializes in Evaluation, Measurement and Consulting Service Customer Care and is staffed by a team of experienced professionals who are familiar with all aspects of measurement and improvement of care and customer service in different sectors that are part business, industrial, and services, as well as institutions of both public and private sectors.

Attention and customer service are key to success, the factor which gives the differential plus of a product or service over the competition, the element that succeeds in conveying the best image of the company and/or institution. It is ultimately the best way to build customer loyalty and enhance the recruitment of new customers.

At Flint we help our clients identify what their current situation is with regard to the Care and Customer Service: what it offers and what to do to improve and achieve excellence in dealing with the client to achieve the objectives established.

Flint offers :

Independence and Flexibility: A service tailored to the needs of each client that includes everything from analysis to the management of all proposed action plans from start to finish, working with other departments that require it and/or external suppliers to be necessary.

Proximity: Our team works closely with the customer becoming a close associate, ensuring the proper development of the proposed actions with absolute flexibility and agility.Flint transmits its know-how in such a way that the team of the client could develop autonomously.

A multidisciplinary team with specific experience in this field. Flint is composed of a group of professionals with extensive experience in Care and Customer Service, both in analysis and in the implementation of improvement plans, market research experts, economists, psychologists, engineers in organizational development, marketing experts, and communication consultants, quality (with long experience in implementing and monitoring ISO EFQM, AA1000), experts in training related to the field of customer service and expert analysis and management call center.