ANALYSIS AND MEASUREMENT IN CUSTOMER CARE

• » Analysis and Diagnosis of Customer Satisfaction
• » Measuring the Quality of Service
• » Research on Reasons Customers Leave
• » Systems Analysis of Complaints and Grievances,    the Dissatisfied Customer and Critical Incident
• » Internal Audit Departments Linked to the    Customer´s Attention
• » General Telephone Service Audit
• » Audit of Call Centers
• » Analysis of Customer Satisfaction on the Internet    (chat rooms and forums)

Internal Audit Departments Linked to the Customer´s Attention

Do you know which departments may be a potential risk to their systems of care and customer service?

Do you or have you found that the heads of various departments that are directly related to the care and customer service will have different valuations to the problems that may exist with customers or other departments devolve responsibility for them?

Do you know how they perceive the different departments with links to quality and customer service responsibility?

Many times in addition to asking our customers for their opinion (external audit), it is necessary to look within our organization (internal audit) to reach deeper conclusions.

Internal audit of quality is an objective and independent consulting designed to add value and improve all operations relating to quality and customer service.

Flint implements a methodology that allows the company to provide guarantees for the achievement of its objectives of effectiveness and efficiency in customer service.

Internal audit processes allow knowing and appreciating the involvement of the different departments that come into contact with the client and detect mistakes that jeopardize our relationship with the client.